AI agent development for Belgian businesses

What an agent does that a chatbot does not

A chatbot answers questions. An agent acts. It can read an incoming supplier email, look up the order in your system, draft a reply, create a task and ask a person to approve the refund. The difference is tools and a loop: the model decides the next step, calls a tool, reads the result and continues until the job is done or it needs help. That makes agents useful for work with several steps, and it also makes them riskier, because they can change data. Our comparison of AI agents and chatbots explains when each is the right choice.

Agent jobs that suit Belgian companies

We usually start with one narrow job with clear success measures, then widen the scope once the logs show it is reliable.

Languages and tone

Belgian work is multilingual in practice. One customer writes in Dutch, the next in French, and a Brussels contact mixes English in. Modern models handle all three well, but quality still needs testing on your real messages: formal and informal address, industry terms and regional vocabulary. We build a test set from your own examples, score replies with your staff, and set rules for tone. The agent replies in the language of the sender unless you decide otherwise. For a Brussels team, English-language contracts and French correspondence often sit in the same inbox, so we test mixed threads as well as single-language ones.

Safety, data and the EU rules

• Least access. The agent gets only the tools and records it needs, with read-only access wherever possible.
• Approvals. Anything that sends money, deletes data or contacts a customer about a sensitive topic waits for a person.
• Logs. Every tool call, input and output is recorded, so you can see why the agent did something and fix it.
• Data handling. We document which personal data goes to which model provider and use providers' EU data options where they are offered. The Belgian Data Protection Authority (APD/GBA) enforces GDPR.
• AI Act. The EU AI Act sets duties by risk level, including transparency when people talk to an AI system. Most business agents are lower risk, but tasks such as hiring or credit decisions can be high risk. Check your use case with a lawyer.

Our AI agent security checklist covers prompt injection, permissions and testing in more detail.

How we build and hand over

1. Pick one jobWe map the steps, the systems touched and the cost of a mistake.
2. Build a prototypeA working agent on sample data with logs you can read.
3. Test with real casesYour staff score outputs in each language and we fix failures.
4. Pilot with approvalsThe agent runs live, but a person approves every action at first.
5. Loosen carefullyApprovals are relaxed only for steps that have proven reliable.

We work remotely. Belgium is 3.5 hours behind India in summer and 4.5 hours behind in winter, so pilot reviews happen in your morning. One lead owns the project, and accounts, prompts and code are in your name.

Pricing and next steps

Projects start at $1,500 and our rate is $30 an hour, in US dollars. A narrow agent costs less than one connected to many systems. Model usage is billed by the provider directly to you and depends on volume. See our AI agent cost guide and the AI agent service page. For simpler flows, AI automation in Belgium may be enough, and for customer-facing questions see AI chatbots in Belgium. A Belgian VAT-registered buyer normally reverse-charges VAT at 21% on our services; confirm with your accountant.