AI agents for veterinary clinics

Why vet front desks are a hard case

A dental or salon desk deals in appointments. A vet desk deals in worry. The same phone line carries a vaccine booking, a dog that ate chocolate an hour ago and a request for another month of arthritis tablets. The wrong call on the second one matters a great deal.

That shapes how an agent must be built. Its first job is not to answer but to recognise what it should not answer. Everything we build for clinics starts from the escalation rules your vets write.

How the agent sorts contacts

The emergency row is deliberately short. The agent does not try to assess, calm or advise. It connects the owner to a human as fast as your setup allows.

What we build

• A message and call-handling agent for your website chat, WhatsApp, SMS and, if you want it, a voice line (see our AI voice agents page).
• Appointment booking against your practice management system where it has an API. Examples include ezyVet, Cornerstone and Provet Cloud. If it does not, the agent writes a booking request for the desk to confirm.
• Reminder logic for vaccines, boosters, dental checks and flea and worming plans, using the dates in your records and the consent you hold.
• A staff review queue for refill requests and for any case the agent marked uncertain.
• A written list of phrases that always trigger escalation, which your vets edit themselves.

Limits we set on purpose

The agent does not diagnose, name drugs or give doses, and it does not tell an owner to wait and see. Rules for who may give veterinary advice, and for remote consultations, differ by country and state, so your vets and professional body decide what the agent may say. We build to that list.

Owners send photos and personal details. Under privacy laws such as the UK and Irish GDPR, the Australian Privacy Act and state laws in the US, you still need a clear notice about how messages are stored and which tools see them. We provide a plain data map you can show your practice manager or lawyer.

Check with your lawyer or professional body for the exact rules in your region.

How a project runs

1. Write the rules with your vetsOne call to set the emergency list, the urgent callback time and the appointment lengths for each reason for visit.
2. Test on old messagesWe run the agent over a sample of past messages with names removed and mark every case it would have sorted differently from your staff.
3. Shadow periodStaff see the agent's proposed category and reply. Nothing is sent without a click, except the emergency number.
4. Limited go-liveRoutine bookings and reminders go out alone. Refills and urgent cases stay with staff.

We book calls in your clinic hours across the US, UK, Australia and Ireland, and the agent's decision log is available to your practice manager.

Price and what moves it

Projects start at $1,500, billed on a fixed quote at $30 an hour of work. A single clinic with one booking system and one message channel sits near the minimum. Extra channels, a voice line, multi-site rules, boarding or grooming bookings and a record system without an API all add effort. You receive the fixed figure within a working day of our short call.

Message and model usage are monthly costs we list separately. See the AI agent cost guide for what changes the figure, and the main AI agent development page for how we test agents.