AI chatbot for day spas and hotel spas

How spa enquiries differ from salon ones

A salon client usually knows what they want: a cut, a colour. A spa visitor is often buying an experience. They ask which massage suits a sore back, whether a couples room is available on Valentine's Day, what is included in a half-day package, or whether a gift voucher can be sent by email on the day. Many are buying for someone else.

The spa calendar is peaky. Mother's Day, Valentine's Day, the weeks before Christmas, bridal parties and corporate away days produce bursts of enquiries that front-desk staff cannot answer at once.

Enquiry types and how the bot handles them

Health screening is a note for the therapist, not a decision by software.

What we build

• A website chat with a spa-specific tone, covering treatments, durations, therapist options and facilities, drawn from your own menu.
• A gift voucher assistant that guides buyers to checkout and answers the usual terms questions, ready for the peak weeks.
• Booking requests posted to systems like Mindbody, Fresha or Zenoti where the plan allows an API, or sent as structured emails when it does not.
• Pre-arrival messages with arrival times, what to bring and facility rules, and a post-visit message that asks for a review.
• A report of enquiry volume by week, so staffing and promotions can follow demand. Our AI chatbot cost guide outlines what each piece involves.

Health, consumer and privacy points

Spa treatments can be unsuitable in pregnancy, with some medical conditions or after certain procedures. Your therapists and your insurer define the rules, and the bot's job is to collect the answers early, not to interpret them. Health details are sensitive personal data, so ask only what the therapist needs, store it in your booking system and keep it out of long-term chat logs.

Gift vouchers have consumer-law angles. The FTC publishes guidance for businesses selling gift cards in the US, and other countries regulate expiry and refunds differently, so the bot should quote the terms you publish and no others. Check with your lawyer if you operate in several countries.

How the project runs

1. Collect your menu and policiesTreatments, packages, voucher terms, cancellation rules and facilities.
2. Write the tone with youA calm, welcoming voice that reflects your brand. We draft sample replies for approval.
3. Test peak-season questionsWe replay last Valentine's Day or December messages to check the replies.
4. Launch ahead of peakAim for four weeks before your busiest date to allow tuning.

We work remotely from Pune, with calls arranged in your hours across the US, UK, Australia or Ireland.

Price

Projects start at $1,500 and our rate is $30 an hour. A menu-and-voucher bot with enquiry forwarding is near the base, and a booking-system link or multi-site setup adds scope. Related work for beauty businesses lives on our salon chatbot page, and the parent service explains the stages. A fixed quote follows a short call.