Website maintenance for New Zealand businesses

Lean teams need a safety net

A café group, a building firm or a tourism operator rarely has a developer on staff. The site was built once, and then life got busy. Updates pile up, a plugin conflicts, and one day the booking form silently stops sending.

Our website maintenance service is the safety net. We update on a schedule, watch for faults and fix what breaks, so you hear about problems from us and not from a customer.

A New Zealand view of the risks

Your adviser decides the legal position. We keep the records ready.

New Zealand's geography adds one more risk: visitors on slow rural or mobile connections. We watch page weight so a new plugin or large image does not quietly make the site unusable outside the main cities.

What we do on a regular cycle

• Test and apply core, plugin and theme updates on a copy of your site before touching the live one
• Check that backups run, are stored off the server and can be restored
• Scan for malware and review admin users and failed logins
• Watch uptime, SSL expiry and form delivery
• Fix broken links, images and slow pages
• Make small content changes, such as opening hours, prices and team photos

Our maintenance checklist lists each task with a reason, so you can compare it with your current setup.

What you receive each month

The note is short and written in plain English. It is meant for an owner, not an engineer.

Pricing by the hour

Work is billed at $30 an hour. A one-off clean-up, audit or migration is quoted as a fixed project, and projects start at $1,500. Prices are in US dollars, so the New Zealand dollar figure moves with the exchange rate. Monthly maintenance plans start from $120 a month (4 hours at $30 an hour), and you can move up or down a block whenever your needs change.

The maintenance cost guide explains what makes a site cheaper or dearer to look after.

Most clients begin with a short trial block, review the monthly notes after three months, and then raise or lower the hours. We would rather right-size the plan than bill for work a quiet site does not need. Unused hours carry over only if we agree that in writing, and the invoice lists every task with the time it took, so you can see where the money went. Larger jobs, such as a redesign or a move to a new host, are quoted as separate fixed projects.

Calls across the date line

New Zealand is six and a half hours ahead of India in winter, five and a half in summer. We hold calls between 2 pm and 5 pm New Zealand time, which is our morning. Because our day ends as yours begins, you often wake to completed work.

1. ReviewPlatform, plugins, hosting, backups, access.
2. QuoteFixed price for clean-up and an hourly plan for care.
3. CareUpdates, monitoring and fixes.
4. Monthly noteWork done, issues found, next steps.

Fix, rebuild or replace

If your platform is out of date or the design no longer fits, a rebuild may be better value than endless patches. We explain the trade-offs in our note on maintenance versus redesign.

Before any rebuild, we first stabilize the existing site, so you do not lose enquiries while the new version is built.

If a rebuild is the answer, we can plan it around your quiet season, so that the switch to the new site does not land in the middle of a peak period for bookings or sales.