AI chatbot development for Canada

What a chatbot is for

Most Canadian businesses we speak to want the same three outcomes. Visitors get answers after hours. Staff stop retyping the same replies. Leads arrive with the details already collected. A chatbot does that well when it is limited to a clear job, such as booking questions for a clinic, product advice for a store or intake for a legal or accounting firm.

It does badly when it is asked to know everything. We scope the bot around the questions your team actually receives, then add topics as the logs show real demand. The AI chatbot vs rule-based chatbot comparison helps you decide whether you need AI at all.

Privacy design for Canada

General summaries for planning. Your lawyer confirms what applies to your business.

Answering in English and French

The bot detects the language of the visitor's first message and replies in kind. We keep your reference content in both languages, since translating on the fly risks wrong terms for products, services and legal phrases. A French-speaking reviewer tests answers before launch, using questions written the way Quebec customers write them. On a bilingual site, the chat widget follows the page language by default and lets the visitor switch.

Keeping answers accurate

We use retrieval: the model is given passages from your approved documents and told to answer only from them. When the passage is missing, the bot says so and offers a person. We keep a test set of real questions and rerun it after every change, so a new document does not quietly break an old answer. The LLM evaluation checklist shows the checks we use.

Costs outside our fee

A chatbot has running costs beyond the build. Model usage is billed by the provider on the volume of text processed, so a busy site pays more than a quiet one. We estimate this from your traffic before you commit, and set limits so a spike or an abuse attempt cannot run up a large bill.

Other costs are your existing tools: a helpdesk or CRM seat for handoff, a messaging account if the bot uses WhatsApp or SMS, and hosting if the bot sits on its own server. Where a free tier is enough, we say so.

The last cost is time. A bot improves as someone reads its logs and adds missing answers. We offer a monthly review, or we train one person on your team to do it in an hour a week. Either way, plan for that habit from the start.

How a project runs

1. Pick the jobOne use case, one audience, one success measure.
2. Collect contentFAQs, policies, price lists and past tickets in both languages.
3. Build and testA staging bot your team can try, with weekly demos.
4. LaunchEmbed on your site, connect handoff to email, CRM or helpdesk, and watch the logs.

We meet in your morning. 9:00 in Winnipeg is 20:30 in India in winter. Between calls, updates are written and linked to the staging bot so you can test on your own time.

Pricing

Projects start at $1,500 and our rate is $30 an hour, in US dollars. The price depends on the amount of content, the number of channels (web, WhatsApp, email), the languages and the systems it connects to. Model usage is billed to you by the provider. The AI chatbot cost guide shows ranges, and our chatbot service page lists the scope. Our Canada overview is the AI page.